Privacy Policy

Effective Date: 01.05.2025

Sangam Spices (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from https://sangamessence.com.

1. Information We Collect

When you visit or interact with our website, we may collect the following personal information:

  • Full Name
  • Email Address
  • Phone Number
  • Billing and Shipping Addresses
  • Payment Information (processed securely through third parties such as PayPal or Stripe)
  • IP Address
  • Account registration/login data
  • Browser cookies and usage data via tools like Google Analytics

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Ship products to your chosen address
  • Communicate with you regarding orders or support inquiries
  • Provide customer service
  • Analyze site traffic and improve our website using tools like Google Analytics
  • Send occasional marketing emails or newsletters (if you opt in)

3. Sharing Your Information

We only share your data with third parties essential to operating our business:

  • Payment Processors: Stripe, PayPal
  • Shipping Partners: DHL, FedEx, USPS
  • Marketing Platforms: Meta Ads, Mailchimp (only if email marketing is enabled)
  • Analytics: Google Analytics

We never sell your data to third parties.

4. Data Retention

We retain your data:

  • As long as your account remains active
  • As long as necessary to fulfill orders and meet legal obligations
  • Order data is stored for accounting and tax compliance

You can request deletion of your account and personal data by contacting us at support@sangamessence.com

5. International Users & GDPR Compliance

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to access, update or delete your information
  • Right to object or restrict how we process your data
  • Right to data portability
  • Right to withdraw consent at any time

To exercise these rights, contact us at support@sangamessence.com.

6. Cookies & Tracking

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic.

You can choose to disable cookies through your browser settings. Some features may not work properly if cookies are disabled.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect or solicit personal data from children.

8. Data Security

We implement industry-standard security measures to protect your information. However, no method of online transmission or storage is 100% secure.

9. Your Choices and Rights

  • You may access, correct, or delete your personal information by logging into your account or contacting us.
  • You may choose to check out as a guest, without creating an account.
  • You may unsubscribe from communications (if subscribed) via email or by contacting us.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy regularly.

Refund & Return Policy

Effective Date: 01.05.2025

At Sangam Essence, your satisfaction is our priority. We are committed to providing high-quality, authentic Ceylon spices. If for any reason you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Returns

Due to the nature of our products (consumable food items), we do not accept returns unless the product is damaged, defective, or the wrong item was shipped.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • You must contact us within 7 days of receiving the item.
  • Proof of purchase (order number and receipt) must be provided.
  • Photo evidence of damage or issue must be submitted with your request.

Please note: Return shipping costs are the responsibility of the customer unless the item was sent in error or arrived damaged.

2. Refunds

Once we receive and inspect your return request or damage report, we will notify you of the status of your refund.

Approved refunds will be:

  • Credited back to your original method of payment (PayPal, Stripe, etc.)
  • Processed within 7–10 business days

Partial refunds may be issued in cases where:

  • Only part of the order was affected
  • Packaging was opened but the issue is verified

3. Non-Refundable Items

  • Products that have been opened or used
  • Sale or discounted items
  • Gift cards
  • Orders returned after 7 days without approval

4. Wrong Address or Failed Delivery

Please ensure your shipping details are correct. Sangam Essence is not responsible for:

  • Orders returned due to incorrect or incomplete shipping address
  • Failed deliveries due to customer unavailability

In such cases, additional shipping charges may apply for reshipment.

5. How to Request a Return or Refund

Please contact us at support@sangamessence.com with the following:

  • Order number
  • Description of the issue
  • Clear photos (if applicable)
  • Your preferred resolution (refund, replacement, etc.)

6. Cancellations

Orders can be cancelled within 12 hours of placement. Once your order has been processed or shipped, it cannot be cancelled.

7. Need Help?

If you have any questions about your order, delivery, or this policy, feel free to contact us:

📧 support@sangamessence.com
🌐 https://sangamessence.com